Relay NW
Privacy Policy
Overview
Relay NW helps participating businesses recover missed calls. We use caller information only to route the request, notify the business, and keep a record of the conversation for that business.
Information We Collect
We may collect:
- phone number
- message content
- voicemail recordings, transcripts, and short summaries when a voicemail is left
- call or message metadata such as time of contact and delivery details
How We Use Information
We use information to:
- respond to customer inquiries
- send SMS follow-up messages related to customer inquiries
- route, organize, or prioritize customer requests
- record, transcribe, and summarize voicemails so the business can call back quickly
- maintain records of customer communications
Voicemail and AI Processing
If a caller leaves a voicemail, Relay NW may store the recording and use service providers such as Twilio and OpenAI to transcribe and summarize it for the business. These summaries are used to help the business understand and respond to the caller's request. Relay NW does not use voicemail recordings, transcripts, or summaries for advertising.
SMS Messaging
By calling or submitting a contact form to Relay NW, you consent to receive a one-time text message regarding your inquiry. Message frequency varies; additional messages will only be sent in response to your replies. Message and data rates may apply. To opt out, reply STOP at any time. To receive help, reply HELP. Relay NW does not sell or share mobile numbers or opt-in consent with third parties for marketing or promotional purposes.
Retention
Relay NW keeps missed-call leads, messages, voicemail records, and operational logs only as long as needed to provide the service, troubleshoot delivery, meet legal obligations, and support the business's follow-up. Operational webhook logs and inbound SMS bodies are pruned on a limited schedule. A business may ask Relay NW to delete or export account records by contacting us.
Data Sharing
- We do not sell personal information
- We do not share mobile opt-in data or consent with third parties for marketing or promotional purposes
- We do not share personal information with third parties for their marketing purposes